Important Information

On August 12th, 2022, many of Keysight’s Network Test, Network Visibility, & Edge to Core (NAS/formerly Ixia) products will migrate to a new license structure.

CRITICAL: If you perform licensing operations after August 12th, 2022, without upgrading the licensing software to the latest version, licenses may not register properly, and some features may be missing. This could impact testing and result in downtime.

For details, click here.

*** Phone numbers and email addresses for technical support will change. Check back here on November 6, 2023. ***

Ixia Global Support: +1 818 595 2599

EMEA Support: +40 213 015 699
Greater China Region: +400 898 0598
Japan Head Office: +81 3 5326 1980
Korean Office: +82 2 3461 0095
India Office: +91 80 49396410
Singapore Office: +65-6215-7700
Australia Office: +61-742434942
Hong Kong, China Office: +852-30084465
Taiwan, China Office: 00801856991 (Toll Free Number)
Business Hours:
Americas: 9.00am - 9.00pm EST
EMEA: 9.30am - 5.30pm GMT
APAC: 8.00am - 5.00pm SGT

Please fill out the form below to generate a service request. Your inquiry will be logged and you will receive an email confirmation with your service request number. An Ixia support engineer will contact you as soon as possible.

Important: You must select your product type and enter your hardware serial number or software activation code if applicable. Failure to provide this information could result in delayed resolution.

Click here to locate your chassis serial number.

Required fields are indicated by an asterisk (*)