Warranty and Support Services
These Keysight Warranty Terms govern the warranty for Hardware, Software, Services, and Professional Services provided by Keysight Technologies, Inc. and its subsidiaries, and any such items described in the quotation which include KeysightCare Support or Basic/Essential/Enterprise Support will also be governed by the below referenced KeysightCare and Basic/Essential/Enterprise – Support Terms and Conditions.
Keysight Care and Basic/Essential/Enterprise - Support Terms and Conditions
These Support Terms and Conditions govern Hardware, Software, or Services described in the quotation which include KeysightCare Support or Basic/Essential/Enterprise Support. These programs may be renewed in accordance with the Support Terms and Conditions. Please contact Keysight Customer Support to learn more about Keysight's support services programs.
Global Visibility Solutions Support (Brochure) 
The Global Solution Support team delivers outstanding support backed by deep knowledge and expertise. We’re there when you need us, with the know-how needed to maximize ROI and operational efficiency. Unlike the Basic support included for 12 months after new product shipment, the Essential and Enterprise 24/7 programs give customers the peace of mind of shorter response times, advanced hardware replacements and more. Check out the brochure to learn more about Keysight Global Support programmes for Visibility solutions.
Global Test Solutions Support (Brochure)
Consistently earning customer satisfaction ratings above 95%, our Global Test Solution Support ensure you get the highest caliber of post‑sales support. Available packages for Test solutions are Basic and Essential, with the latter offering advantages such as shorter response times, advanced hardware replacements and dedicated support advocates. Check out the brochure to learn more about Keysight Global Support programmes for Test solutions.
Custom Upgrade Services to Test and Visibility Support:
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TAA-Only Support Service
- Available as an upgrade for customers who wish to limit their support experience to only TAA designated country locations.
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Secure Non-Return Service
- Intended for customers looking to maintain strict control of data stored on Keysight equipment, allowing for the non-return of defective hardware.
Software License Agreements
Standard Agreement
Keysight Software End-User License Agreement