Important Information

On August 12th, 2022, many of Keysight’s Network Test, Network Visibility, & Edge to Core (NAS/formerly Ixia) products will migrate to a new license structure.

CRITICAL: If you perform licensing operations after August 12th, 2022, without upgrading the licensing software to the latest version, licenses may not register properly, and some features may be missing. This could impact testing and result in downtime.

For details, click here.

Warranty and Support Services

Limited Warranty and Technical Support Agreement for Ixia Branded Keysight Products 

Keysight provides a limited warranty and support services with respect to certain of its products, as further explained in Limited Warranty and Technical Support Agreement for Ixia Branded Keysight Products . Warranty and support can be extended in accordance with Section VI of Limited Warranty and Technical Support Agreement for Ixia Branded Keysight Products . Please contact Keysight Customer Support to learn more about Keysight's extended warranty and support services programs.
Last update: February, 2018

Global Visibility Solutions Support (Brochure) ixia_image

The Global Solution Support team delivers outstanding support backed by deep knowledge and expertise. We’re there when you need us, with the know-how needed to maximize ROI and operational efficiency. Unlike the Basic support included for 12 months after new product shipment, the Essential and Enterprise 24/7 programs give customers the peace of mind of shorter response times, advanced hardware replacements and more. Check out the brochure to learn more about Keysight Global Support programmes for Visibility solutions. 

Global Test Solutions Support (Brochure) ixia_image

Consistently earning customer satisfaction ratings above 95%, our Global Test Solution Support ensure you get the highest caliber of post‑sales support. Available packages for Test solutions are Basic and Essential, with the latter offering advantages such as shorter response times, advanced hardware replacements and dedicated support advocates. Check out the brochure to learn more about Keysight Global Support programmes for Test solutions. 

Custom Upgrade Services to Test and Visibility Support: 

  • TAA-Only Support Service ixia_image 
  • Available as an upgrade for customers who wish to limit their support experience to only TAA designated country locations. 
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  • Secure Non-Return Serviceixia_image 
  • Intended for customers looking to maintain strict control of data stored on Keysight equipment, allowing for the non-return of defective hardware. 

Software License Agreements

Standard Agreement

Keysight Software End-User License Agreement